Kenya Airways on Tuesday October 24 adopted a sophisticated Lufthansa Systems to provide a codeshare management solution, SchedConnect, which will enhance the airline’s management of partner flight schedules.
According to the national carrier, customers will now enjoy smoother connections on flights booked with partners by Kenya Airways.
With SchedConnect, Kenya Airways will be able to manage and update its schedule in real-time with ease, manage a high volume of changes, and create efficiencies in managing an extensive number of partnerships as the airline sets its sights on growing its strategic partnerships with other airlines.
The new system ushers the airline into a seamless and convenient system across its global partnerships as it moves away from having to manually manage codeshares.
Additionally, Kenya Airways will benefit from a central flight repository and a central schedule database where the schedules of all customers and codeshare partners are saved in real-time.
This will in turn improve the customer experience for Kenya Airways guests as it makes managing codeshare connections easier, thus reducing schedule misconnections and at the same time helping the airline focus on giving customers better partner connections and pricing without errors.
“We are delighted to strengthen our partnership with Lufthansa Systems as we continually seek to innovate and improve the customer experience for all our guests,” stated Martin Gitonga, Head of Network and Alliances at Kenya Airways.
“Having relied on NetLine Sched and NetLine Plan for close to sixteen years, we trust the quality of their solutions and look forward to faster integration of new codeshare partners without errors as we seek to deliver the best connections with our partners and customers.”
“We look forward to continuing to work alongside our valued customer, Kenya Airways. We are pleased to support them with our reliable and experienced codeshare management solution that is specifically designed to meet the needs of airlines operating in codeshare partnerships, such as SkyTeam alliance members,” added Marco Cesa, Senior Vice President of Regional Management Europe, Middle East, and Africa at Lufthansa Systems.
