Apple on Saturday, September 30 announced that it will issue a software update that would address customer complaints on the latest iPhone 15 models.
This was after a number of its customers raised serious concerns about the phone overheating.
However, Apple informed its customers that new iPhone models were running hot because of a combination of bugs in iOS 17, bugs in apps, and a temporary set-up period.
“We have identified a few conditions which can cause iPhone to run warmer than expected. The device may feel warmer during the first few days after setting up or restoring the device because of increased background activity.
We have also found a bug in iOS 17 that is impacting some users and will be addressed in a software update. Another issue involves some recent updates to third-party apps that are causing them to overload the system. We’re working with these app developers on fixes that are in the process of rolling out,” Apple told CNBC.
Some customers noted that the phones started feeling warmer when they were set up from a backup, when they were wirelessly charging, using graphics-heavy apps or games, or streaming high-quality video.
Apple’s new high-end models, the $999 iPhone 15 Pro and $1,199 iPhone 15 Pro Max have a redesigned titanium enclosure with an aluminum frame to make them easier to repair. The problem with the new models overheating was not related to the titanium chassis design, Apple said.
Instead, Apple pointed out to bugs with specific apps and a bug in iOS that can be fixed with software updates.
The company assured its customers that a forthcoming iOS 17 update to address the issue won’t reduce the performance of the devices.
